Frequently asked questions.

Frequently asked questions.

Need answers?

Top FAQs.


Some questions get asked time and time again. Here's a handy list of the winners.

Our standard check in time is 4pm. If you'd like to get the keys a little earlier, early check in at 2pm is available for an additional fee of €/£10 (subject to availability).

If you're a member of the Locke Community and book using your promo code, you'll get early check in added automatically to every stay. (You can sign up here).

Our standard check out time is 11am. If you've like to snooze a little longer, late check out at 1pm is available for an additional fee of €/£10 (subject to availability).

If you're a member of the Locke Community and book using your promo code, you'll get late check out added automatically to every stay. (You can sign up here).

Our cancellation and amendment terms vary depending on type of booking and rate booked. As a general rule, non-refundable bookings cannot be cancelled. If you've booked on a fully flexible rate, stays can be cancelled or amended free of charge up to 24 hours before your stay. To cancel or amend your booking, please send a request to [email protected].

Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

We don’t do rules. Except just this once. We know feeling at home and feeling safe go hand in hand, and we also believe the best communities are built on kindness. That’s where these guidelines come in.

Be safe.

Fire safety.

We do all we can to keep you safe. Help us (and avoid a hefty fine) by:

  • Not touching or tampering with safety equipment or procedures.
  • Not smoking or vaping anywhere in the property (ask our House Hosts where to go instead).
  • Not burning candles or incense.

Just so you know, if you ignore these rules you will be fined and we may ask you to leave.

Visitors.

Your friends are our friends, but even we have boundaries:

  • Four’s company, five’s a crowd – no more than four people in your apartment, please
  • No more than two people sleeping in each bed, unless you’ve paid for an extra bed (1 bed = 2 people).
  • No visitors after 10pm or before 8am.
  • Collect your deliveries from reception (just make sure they’re labelled with your name and apartment number).

Criminality.
It’s simple: if you commit a crime or are suspected of committing a crime (including malicious damage), we’ll report you to the authorities and ask you to leave.

Hygiene.
We want Locke to feel like home. Treat it like one by:

  • Keeping your apartment clean and tidy.
  • Getting rid of food waste (who likes waking up to a bad smell? Not us!).
  • Get in touch with housekeeping if you need them.

Gym Safety.
Kudos for effort. We only ask for a little more:

  • If the equipment stays in shape, so you do – please use safely and considerately.
  • Have you read and signed a disclaimer? If not, please  use at your own risk.
  • No visitors (even PTs or clients, sorry)

Security.
Our Team, CCTV and Access Control system run a tight ship to keep you safe. That’s why:

  • Under-18s are welcome with an adult family member.
  • We’ll ask for photo ID when you check in.
  • If you lose your key, we’ll ask for photo ID before giving you a new one.
  • We only hand out one key per guest.

Damage.
We’re proud to call Locke home and want you to be, too. So:

  • We’ll take a €/£50 damage deposit when you check in.
  • Let us know about any breakages, spillages, or otherages before you check out.
  • Don’t stick anything to the walls.

Be kind.

Noise.
Banging tunes and lively conversation are great, unless you’re the person next door.

  • Keep all noise (TVs, music, voices) to a minimum between 10pm and 8am. Our team will be in touch if we need you to turn it down.

Smoking.

  • We don’t allow smoking or vaping anywhere on the property; ask our House Hosts where you can go instead.
  • Be considerate: don’t blow smoke or vapour into our or our neighbours’ buildings.

So you know, if you ignore these rules you will be fined €/£240 and asked to leave.

Odours.
Take a sniff of our studios – fresh, right? Keep it that way by:

  • Using the extractor fan when you’re cooking.
  • Getting rid of food waste regularly.
  • Calling housekeeping if you need them.
  • Keeping your apartment clean and tidy.

Respect.
Treat others, the community and our team as you’d like to be treated. That way everyone’s a winner.

Your room will get refreshed once every week as standard. At the moment we've paused our regular weekly cleans so you can have your own space, but you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk. If you require more frequent cleaning, you can request this for an extra fee – please contact the House Hosts at the property to arrange.

We're happy to store your luggage during the day if you're arriving earlier than check in time, or want to explore the city after you check out. If you'd like us to store you things overnight, please contact the House Hosts at the property directly, and they'll see what they can do. 

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after. We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

We also require all guests and visitors to wear face coverings in our communal spaces (unless eating or drinking), abide by social distancing measures, and provide contact details or check-in, in line with local contact tracing schemes.

You can read more about how we're dealing with things in the new world on our dedicated page here.

Before your stay.

Many of our properties have meeting and/or event spaces for hire. To enquire, contact the bookings team at the property you're hoping to book into directly.

Aparthotels combine the best bits of a serviced apartment living, with the facilities of a hotel. You’ll have your own private apartment with a kitchen and living area, with almost twice the space of a boutique hotel room. But unlike in a serviced apartment, you’ll also have access to hotel facilities and services that help make you feel looked after, and your stay special. Like our gyms and yoga classes, cafés, restaurants and cocktail bars and communal work-spaces. Plus a whole team of hosts to look after you from the minute you check in.

Want to find out more about the benefits? Head here.

Yes, our properties are well equipped for children. Cots are available free of charge for children under two - if you require one, please note as a special request when making a reservation.

We love animals and welcome them in our public spaces, but sometimes it's just not practical for them to stay overnight. Pets are accepted at some of our properties, but this is at the discretion of the general manager and must be confirmed in advance of your stay. An additional fee to cover cleaning and a deposit will also be charged. Our pet-friendly hotels include:

Yes, that’s no problem. You'll just need to have the contact details for the lead guest to hand when you're making a booking on their behalf.

If you're a member of the Locke Community, you'll get up to 15% off every booking, plus free early check in and late check out (and more). You can sign up for free here. We have other offers running from time-to-time too - take a look at our special offers page to see if we have any running.

Our cancellation and amendment terms vary depending on type of booking and rate booked.

As a general rule, non-refundable bookings cannot be cancelled. If you've booked on a fully flexible rate, stays can be cancelled or amended free of charge up to 24 hours before your stay. To cancel or amend your booking, please send a request to  [email protected].

Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

It is possible to enquire about a group booking directly via the website, over the phone or via our enquiry form. All group bookings for 10 people or more (including those made via our website) will be subject to special conditions and payment terms. If booked online, one of our group reservations team will be in touch to confirm the booking and clarify these conditions. Check our T&Cs for more details.

Payment terms vary depending on the rate booked, so please check the rate terms when making your booking. For pre-paid rates, full payment will be taken at the time of booking. For a pay-on-arrival rates, payment will be taken by credit or debit card when you check-in. All reservations must be guaranteed with a credit or debit card at the time of booking, and a 1% pre-authorisation fee will be charged.

An additional €/£50 pre-authorisation fee will also be taken on check in – this acts as a damage deposit, and the funds will be held (but not charged) until check out.  

Please bring the card used to make the booking with you on arrival. If that is not possible, please contact us in advance of your stay.  

On arrival.

We only accept card payments for bookings - you'll need to bring the credit or debit card used to make your booking with you on arrival.

All bookings are subject to a €/£50 pre-authorisation fee at check in. This amount will be held in your account (but not charged) until you check out. This is to protect us against any damages during your stay – make sure you follow our house rules to avoid any nasty surprises (you can find them in this FAQ).

A few of our properties have limited parking available for an additional daily fee, on a first come first serve bases. However, the majority of our properties don't have on-site parking.

We’re happy to recommend a nearby car-park, and also have partnerships with local providers and NCPs at some of our locations. For more info, enquire at the time of booking or drop the House Hosts a note. You’ll also find our recommended parking provider for each property on the relevant property page on our website.

Sure thing, we'll happily to store your luggage during the day if you're arriving earlier than check in time.

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after. We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

We also require all guests and visitors to wear face coverings in our communal spaces (unless eating or drinking), abide by social distancing measures, and provide contact details or check-in, in line with local contact tracing schemes.

You can read more about how we're dealing with things in the new world on our dedicated page here.

You'll need to bring photo ID with you (such as a passport or driving license), and your booking confirmation. You'll also need to bring the payment card used to make your booking – if this isn’t possible, please contact us in advance of your stay.

Our standard check in time is 4pm. If you've booked an early check in, you'll be able to collect your keys from 2pm. Arriving earlier? Feel free to make the most of our public spaces before you get the keys to your room.

During your stay.

Our co-working spaces are free to use for guests and locals - so bring your laptop, grab a coffee and soak up the vibes. A heads up though – our co-working spaces can get quite busy during the day, so we recommend turning up early if you want to guarantee yourself a spot.

We’d love you to stay longer (as long as we have the space). Note that booking extensions will be counted as a separate booking, so while we'll try our best to keep you in the same room for your whole stay, sometimes it might not be possible. It's always best to book your whole stay in advance if you can.

Locke is more than a place to stay, it's your home. We welcome your visitors, but please bear in mind:

  • No more than four visitors in your apartment.
  • No more than two people can sleep in each double/king-size bed.  Extra single beds may be available for an extra fee in some apartments. If required, please request this at the time of booking.
  • Visitors are not allowed after 10pm or before 8am.

All our apartments and indoor communal areas are non-smoking - ask our House Hosts where you can go instead.  If you do smoke in your apartment, there will be a €/£240 fine to cover additional cleaning costs, and you will be asked to leave.

Yes, each of our aparthotels has a breakfast offering. We partner with local food and drink providers at each location, so the exact breakfast offering will differ. But we can assure you, you won't go hungry.

Your room will get refreshed once every week as standard. At the moment we've paused our regular weekly cleans so you can have your own space, but you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk. If you require more frequent cleaning, you can request this for an extra fee.

Our team of House Hosts are on hand 24/7 if you have any issues during your stay. You can pop down to reception or contact them by phone or email.

If you're struggling with how to use one of the in-apartment appliances, you should find an appliance manual either printed or accessible online via a QR code in the kitchen.

We're happy to store your luggage during the day if you're arriving earlier than check in time, or want to explore the city after you check out. if you'd like us to store you things overnight, please contact the House Hosts at the property directly, and they'll see what they can do.

We don’t do rules. Except just this once. We know feeling at home and feeling safe go hand in hand, and we also believe the best communities are built on kindness. That’s where these guidelines come in.

Be safe.

Fire safety.

We do all we can to keep you safe. Help us (and avoid a hefty fine) by:

  • Not touching or tampering with safety equipment or procedures.
  • Not smoking or vaping anywhere in the property (ask our House Hosts where to go instead).
  • Not burning candles or incense.

Just so you know, if you ignore these rules you will be fined and we may ask you to leave.

Visitors.

Your friends are our friends, but even we have boundaries:

  • Four’s company, five’s a crowd – no more than four people in your apartment, please
  • No more than two people sleeping in each bed, unless you’ve paid for an extra bed (1 bed = 2 people).
  • No visitors after 10pm or before 8am.
  • Collect your deliveries from reception (just make sure they’re labelled with your name and apartment number).

Criminality.
It’s simple: if you commit a crime or are suspected of committing a crime (including malicious damage), we’ll report you to the authorities and ask you to leave.

Hygiene.
We want Locke to feel like home. Treat it like one by:

  • Keeping your apartment clean and tidy.
  • Getting rid of food waste (who likes waking up to a bad smell? Not us!).
  • Get in touch with housekeeping if you need them.

Gym Safety.
Kudos for effort. We only ask for a little more:

  • If the equipment stays in shape, so you do – please use safely and considerately.
  • Have you read and signed a disclaimer? If not, please  use at your own risk.
  • No visitors (even PTs or clients, sorry)

Security.
Our Team, CCTV and Access Control system run a tight ship to keep you safe. That’s why:

  • Under-18s are welcome with an adult family member.
  • We’ll ask for photo ID when you check in.
  • If you lose your key, we’ll ask for photo ID before giving you a new one.
  • We only hand out one key per guest.

Damage.
We’re proud to call Locke home and want you to be, too. So:

  • We’ll take a €/£50 damage deposit when you check in.
  • Let us know about any breakages, spillages, or otherages before you check out.
  • Don’t stick anything to the walls.

Be kind.

Noise.
Banging tunes and lively conversation are great, unless you’re the person next door.

  • Keep all noise (TVs, music, voices) to a minimum between 10pm and 8am. Our team will be in touch if we need you to turn it down.

Smoking.

  • We don’t allow smoking or vaping anywhere on the property; ask our House Hosts where you can go instead.
  • Be considerate: don’t blow smoke or vapour into our or our neighbours’ buildings.

So you know, if you ignore these rules you will be fined €/£240 and asked to leave.

Odours.
Take a sniff of our studios – fresh, right? Keep it that way by:

  • Using the extractor fan when you’re cooking.
  • Getting rid of food waste regularly.
  • Calling housekeeping if you need them.
  • Keeping your apartment clean and tidy.

Respect.
Treat others, the community and our team as you’d like to be treated. That way everyone’s a winner.

Our standard check out time is 11am. Late check-out is at 2pm, and can be added to your booking for €/£10 (subject to availability).

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