Help centre | Arrival and departure

How do I check in and collect my keys at Schwan Locke?

You'll need to collect your apartment keys from the front desk when you arrive. Our House Hosts will be on hand to welcome you, provide your access key cards (one per person) and any further information you require. 

If you've checked in online before you arrive, your keys will be ready for you as soon as you arrive (no queuing necessary).

Additionally, Schwan Locke offers self-check in with our self check-in Kiosks in reception, where you can sort your own key.

You can collect your keys any time after your check-in time (4pm as standard).

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