Help centre | Arrival and departure

Where do I collect my keys at Bermonds Locke?

You'll need to collect your apartment keys from the front desk when you arrive. Our House Hosts will be on hand to welcome you, provide your access key cards (one per person) and any further information you require. 

If you've checked in online before you arrive, your keys will be ready for you as soon as you arrive (no queuing necessary).

Additionally, Bermonds Locke offers self-check in with our machines located in reception. You'll need valid ID and a credit card if you havn't yet paid.

Check in is available from 4pm, whilst the standard check out time is 11am, both at the front desk. 

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