Am I able to cancel my booking due to new travel restrictions?
If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).
If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date in the next 12 months.
If you need to cancel or amend your booking, drop a note to [email protected] and our bookings team will help you out.
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Arrival and departure
How, when and where to go to check in and check out. Travel, parking, timings and more.
On-site facilities and amenities, food and drink, and what you'll find in your apartment.
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The booking process. Rates, promotions, terms and conditions and all that fun stuff.
Keeping you safe
The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.