Help centre | Keeping you safe

How are you keeping your guests safe and well?

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after.

We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

What we’re doing.

Studio living
Our fully-equipped studios mean you can continue your day-to-day, or hunker down and stay at home.

Contactless check-in/check-out
We've made some changes to our check-in/check-out experience to make social distancing easier. With plenty of hand sanitiser and hygiene products available throughout if you need them.

Hygiene products & high-touch, deep clean approach
We're keeping our beady eye on those high touch areas like lifts, switches and handles, and giving them a (very) regular spritz of disinfectant to keep them spic and span, and germ free.

No-contact cleans on request
We've paused our regular weekly cleans so you have have your own space, but you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk.

Food delivery & cooking in-room
If you don't fancy living off Deliveroo, you can now enjoy a grocery delivery service with fresh ingredients delivered to your door so you can cook up a storm in your Locke apartment.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact to ensure they remain in good health.

Contact tracing
All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

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