Help | Keeping you safe

How are you protecting your team?

We're immensely grateful to each and every one of our team on the ground who are keeping our guests safe and reassured and, and our office-based staff who keep things moving forward. Here's how we're keeping them safe.

What we’re doing.

No-touch approach
To reduce unnecessary contact between staff and guests, we've paused our regular weekly cleans and introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Rooms are deep cleaned after every stay. We've also implemented a new check-in and check-out process to maintain social distancing.

Hygiene products
We have distributed hand sanitiser and hygiene products throughout each of our properties for use, and our team members have each been provided with re-usable, branded facemasks to wear on-site.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating.

Working from home
All of our office-based teams have all been provided with equipment and flexibility to work from home, avoiding any unnecessary trips.

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