I have a problem with something in my apartment, who should I contact?
If you're struggling with how to work any of your applicances, it's worth checking the appliance manual first. You'll find a link to these on your Smart TV.
If you're still having trouble, our House Hosts are contactable 24/7. You'll find a phone number as well as Whatsapp contact details on the front screen of your TV. You can also head down to the front desk to speak to our House Hosts directly, if you'd prefer.
Looking for something else?
Arrival and departure
How, when and where to go to check in and check out. Travel, parking, timings and more.
On-site facilities and amenities, food and drink, and what you'll find in your apartment.
Making a booking
The booking process. Rates, promotions, terms and conditions and all that fun stuff.
Keeping you safe
The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.