Help centre | Types of stay

Can I update/ change the length of my stay due to a change in circumstances, such as a pandemic?

We know things change pretty quickly these days, and many of our bookers appreciate having flexible cancellation and amendment terms. As long as you book on one of our flexible rates, which includes all bookings above 29 nights, you will have peace of mind that you can cancel or postpone your stay if needed due to unforeseen circumstances. 

Please note that cancellation terms will still apply, and you'll need to give us a reasonable amount of notice.


Length of stay Notice period (prior to arrival) Cancellation charge
1-6 nights 24 hours  1 night
7-28 nights  24 hours  Minimum 7 nights
29+ nights  7 days Minimum 7 nights


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