The latest from us on you-know-what.

The latest from us on you-know-what.

Keeping you safe.

Our doors are open, and we're excited to welcome you - safely. 


This year has been quite a journey. A bit of time out from our day-to-day has allowed us some headspace - time to reflect and make positive changes to ourselves and to Locke. So if you're curious, here’s a few new things you can expect from us in this new world, so you can sleep soundly knowing you’re in good (clean) hands.

We'll continue to monitor and follow local government guidance, so check back here for the latest updates. 

FAQ.

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after. We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

What we’re doing.


Studio living.
Our fully-equipped studios mean you can continue your day-to-day, or hunker down and stay at home.

Contactless check-in/check-out
We've made some changes to our check-in/check-out experience to make social distancing easier. With plenty of hand sanitiser and hygiene products available throughout if you need them.

Hygiene products & high-touch, deep clean approach
We're keeping our beady eye on those high touch areas like lifts, switches and handles, and giving them a (very) regular spritz of disinfectant to keep them spic and span, and germ free.

No-contact cleans on request
We've paused our regular weekly cleans so you have have your own space, but you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk.

Food delivery & cooking in-room
If you don't fancy living off Deliveroo, you can now enjoy a grocery delivery service with fresh ingredients delivered to your door so you can cook up a storm in your Locke apartment.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact to ensure they remain in good health.

Contact tracing
All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

We're immensely grateful to each and every one of our team on the ground who are keeping our guests safe and reassured and, and our office-based staff who keep things moving forward. Here's how we're keeping them safe.

What we’re doing.


No-touch approach.
To reduce unnecessary contact between staff and guests, we've paused our regular weekly cleans and introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Rooms are deep-cleaned after every day. We've also implemented a new check-in and check-out process to maintain social distancing.

Hygiene products
We have distributed hand sanitiser and hygiene products throughout each of our properties for use, and our team members have each been provided with re-usable, branded facemasks to wear on-site.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating.

Working from home
All of our office-based teams have all been provided with equipment and flexibility to work from home, avoiding any unnecessary trips.

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay.
We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and have implemented NHS track & trace systems to in all of our social spaces, restaurants and cafés. We also require face coverings to be worn in our communal spaces, unless seated to eat or drink. 

It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave and reported to the authorities in line with UK Government guidelines.

We are closely following UK Government guidelines and as such our restaurants and bars are open though may be operating a slightly different service than usual. Currently, all of resaurants and bars are required to close at 10pm. For the most up to date information on opening times, contact the venue directly. If you'd prefer to cook in your room, grocery delivery and fresh produce is available to guests (or we can suggest a great takeway).

Our gyms are open to guests but have limited capacity, and spaces must be booked in advance. To book a slot, please contact out House Hosts on-site. 

Our co-working spaces are yours to enjoy from a social distance - hand sanitiser provided. Face coverings must be worn, unless seated to eat or drink, and you will need to provide contact details in line with NHS test & trace. If you'd prefer more privacy and the comfort of your own space, our apartments are also well equipped for working.

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

In partnership with Deli Cat & Sons in London and Peru Perdu in Manchester, have activated a grocery delivery service to provide fresh produce and dry goods to our London and Manchester guests and local neighbourhood.

If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).  

If you book on one of our non refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date.

If you need to cancel or amend your booking, drop a note to amendmybooking@lockeliving.com and our bookings team will help you out. 

In line with UK government guidelines, all guests are required to wear a face covering in our communal areas, including in our restaurants, bars, and co-working spaces, unless seated to eat or drink.

Last updated: 23.09.20

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