The latest from us on you-know-what.

The latest from us on you-know-what.

Keeping you safe.

We're open for essential stays. 

Leisure stays, coming soon.


The end is in sight. Things are looking up. And holidays are on the horizon. We'll be opening up each of our locations for leisure travel in line with local government guidelines, with dates subject to change. But if you're planning a stay in the UK, we now have a roadmap to freedom.

Our aparthotels in London and Manchester are due to welcome all business guests from 12th April, and leisure stays from 17th May. Our doors will be back open for all types of stay in Edinburgh from 26th April. Stay tuned for when our locations in Dublin and Munich are due to open for leisure guests.

Where travel remains restricted, rest assured that our doors will remain open for essential stays, long-stay guests and those that call Locke ‘home’. Note that you will need to self-certify to that you're staying for a government-permitted reason.

Planning a trip? Here are a few new things you can expect from us in this new world, so you can sleep soundly knowing you’re in good (clean) hands.


FAQ.

Where leisure stays are restricted, or where hospitality venues have been advised to close, rest assured our doors will remain open for other purposes. This includes for essential stays, those in need of an interim home, and for our long-term guests.

If leisure stays are restricted at the time you're planning to stay, note that you will be asked to complete a self-certification form to confirm that you're staying for a government-permitted reason. Please note that on arrival at some of our properties you may also be asked to show that you have the right to travel as stipulated by national governments.

We'll be opening up each of our aparthotels for leisure stays in line with local government guidelines, so dates are subject to change. If you're planning a staycation in the UK, we’ve outlined our roadmap to freedom below. 

12th April: Back to business.
Our locations in London and Manchester will be open for all business guests, in addition to essential worker stays. Some of our food and drink venues will be opening for outdoor dining.

26th April & 17th May: Staycation time.
Our doors will be back open for all types of stay in Edinburgh from 26th April, and London and Manchester from 17th May. Most of our indoor and outdoor food and drink offerings will also be re-opening.

Check the latest government guidance or get in touch if you still aren't sure if you're able to stay.

Arrivals into the UK and Ireland may also be required to self-isolate upon entry into their respective countries, or obtain a negative COVID-19 test. Please check the relevant government websites for more information.


UK Government Guidance

Scottish Government Guidance 

Irish Government Guidance

 

Although our studios and suites are self-contained, our buildings aren't. As we have a range of indoor communal spaces that are shared between guests (like co-working spaces and coffee shops). This this means we can't accept leisure stays until hotels are permitted to open fully. You can read the official government guidance here.

If you've been asked to complete our self certification form, this means there are restrictions on leisure travel when you're planning to stay with us. Self-certification helps to keep all our guests and staff safe, by ensuring everyone is staying at Locke for the right reasons, and that we are complying with government regulations. 

With guidance changing so quickly, it can be difficult to keep up to date with what is and isn't allowed - so self-certification provides assurance that guests are in-the-know about local restrictions that are in place.

Note that on arrival, at some of our properties you may be asked to present further evidence that you have the right to travel, as stipulated by national authorities. Without this, you may not be able to stay (and we don't like having to turn anyone away).

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after.

We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

What we’re doing.


Studio living.
Our fully-equipped studios mean you can continue your day-to-day, or hunker down and stay at home.

Contactless check-in/check-out

We've made some changes to our check-in/check-out experience to make social distancing easier. With plenty of hand sanitiser and hygiene products available throughout if you need them.

Hygiene products & high-touch, deep clean approach
We're keeping our beady eye on those high touch areas like lifts, switches and handles, and giving them a (very) regular spritz of disinfectant to keep them spic and span, and germ free.

No-contact cleans on request
We've paused our regular weekly cleans so you have have your own space, but you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk.

Food delivery & cooking in-room
If you don't fancy living off Deliveroo, you can now enjoy a grocery delivery service with fresh ingredients delivered to your door so you can cook up a storm in your Locke apartment.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact to ensure they remain in good health.

Contact tracing
All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

We're immensely grateful to each and every one of our team on the ground who are keeping our guests safe and reassured and, and our office-based staff who keep things moving forward. Here's how we're keeping them safe.

What we’re doing.


No-touch approach.
To reduce unnecessary contact between staff and guests, we've paused our regular weekly cleans and introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Rooms are deep cleaned after every stay. We've also implemented a new check-in and check-out process to maintain social distancing.

Hygiene products
We have distributed hand sanitiser and hygiene products throughout each of our properties for use, and our team members have each been provided with re-usable, branded facemasks to wear on-site.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating.

Working from home
All of our office-based teams have all been provided with equipment and flexibility to work from home, avoiding any unnecessary trips.

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay.

We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and have implemented NHS Test & Trace systems to in all of our social spaces. We also require face coverings to be worn in our communal spaces, unless seated to eat or drink. 

It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave and reported to the authorities in line with UK Government guidelines.

We are closely following local government guidelines in the UK and Ireland, and as such our restaurants and bars may be operating a slightly different service than usual, with some closures possible.

In London and Manchester, some of our food and drink venues will be re-opening for al-fresco dining on 12th April. From 17th May, we're expecting most of our venues to be back in action for indoor and outdoor dining. In Edinburgh, our cafe is due to re-open for outdoor dining and drinking on 26th April.

For the most up to date information on opening times, contact the venue directly. If you'd prefer to cook in your room, grocery delivery and fresh produce is available to guests (or we can suggest a great takeaway).

Our gyms are currently available to guests. However, we have introduced a booking system to enable social distancing and ensure equipment is be cleaned between uses. You can book a private slot in the gym when you check-in. 

In locations where hospitality venues are permitted leisure guests, our co-working spaces will be open to the public. Otherwise, our co-working spaces will remain open for Locke guests and residents only. Face coverings must be worn unless seated to eat or drink and social distancing must always be observed. Guests and residents are also required to provide contact details in line with NHS Test & Trace. If you prefer more privacy and the comfort of your own space, our apartments are also well equipped for working.

If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).  

If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date in the next 12 months.

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

We have also activated a grocery delivery service to provide fresh produce and dry goods to our London and Manchester guests and local neighbourhood.

If you need to cancel or amend your booking, drop a note to [email protected] and our bookings team will help you out.

In line with UK government guidelines, all guests are required to wear a face covering in our communal areas, including in our restaurants, bars, and co-working spaces, unless seated to eat or drink.

Yes, we offer discounted rates for essential workers - you can find more information on our dedicated page here

Last updated: 01.04.20

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