The latest from us on you-know-what.

The latest from us on you-know-what.

Keeping you safe.

We're open for all stays.


Dust off your suitcase, we're open for all stays again across across all our locations. Planning a trip? Here are a few new things you can expect from us in this new world, so you can sleep soundly knowing you’re in good (clean) hands.

FAQ.

If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates.  
 
Fully Flexible Bookings:  
If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-28 nights) or 7 nights prior to your stay (29+ nights). 
 
Non Refundable Bookings:  
If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have temporarily amended our terms so that booking amendments can be made if you need to cancel, and you can rebook for an alternative date.  
 
In this case, the following restrictions apply: 

  • Amendments can be made up to 12 months following initial date of stay 
  • Only one amendment to dates can be made for each booking 
  • Bookings can only be rescheduled to new dates of the same or a higher price.  This means if the new dates of stay are cheaper than intended stay dates, no partial refund or credit will be given. 
  • If rates are significantly higher for the new dates, a supplement will apply based on real-time rates. 
  • New stay dates must be given at the time of requesting a booking amendment 
  • Changes are subject to real-time availability, rates and restrictions 
  • Existing booking conditions will not change  

 
If you need to cancel or amend your booking, drop a note to [email protected] and our bookings team will help you out. 

Although our studios and suites are self-contained, our buildings aren't strictly classified in this way by the UK Government. This is because we have a range of indoor communal spaces that are shared between guests (like co-working spaces and coffee shops).

In line with government guidelines there is no longer a need to self-certify at any of our locations, as we are open to all types of stay. 

Note that on arrival, at some of our properties you may be asked to present further evidence that you have the right to travel, as stipulated by national authorities. Without this, you may not be able to stay (and we don't like having to turn anyone away).

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after.

We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

What we’re doing:

Studio living.
Our fully-equipped studios mean you can continue your day-to-day, or hunker down and stay at home.

Contactless check-in/check-out
We've made some changes to our check-in/check-out experience to make social distancing easier. With plenty of hand sanitiser and hygiene products available throughout if you need them.

Hygiene products & high-touch, deep clean approach
We're keeping our beady eye on those high touch areas like lifts, switches and handles, and giving them a (very) regular spritz of disinfectant to keep them spic and span, and germ free.

No-contact cleans on request
We've resumed our regular weekly cleans, but you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk.

Food delivery & cooking in-room
If you don't fancy living off Deliveroo, you are welcome to get food delivered to your apartment. 

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating or quarantining, and we remain in close daily contact to ensure they remain in good health.

Contact tracing
All guests and visitors in our UK properties are required to provide their contact details, to comply with the NHS track & trace system.

We're immensely grateful to each and every one of our team on the ground who are keeping our guests safe and reassured and, and our office-based staff who keep things moving forward. Here's how we're keeping them safe.

What we’re doing:

No-touch approach.
Aside from our regular weekly cleaning, we've introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Rooms are deep cleaned after every stay. We've also implemented a new check-in and check-out process to maintain social distancing.

Hygiene products
We have distributed hand sanitiser and hygiene products throughout each of our properties for use.

Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating.

Working from home
All of our office-based teams have all been provided with equipment and flexibility to work from home when necessary.

In line with government guidelines in the UK, Ireland and Munich, social distancing is not currently required in our properties. However, where possible we encourage social distancing to keep both our guests and staff feeling safe and comfortable. 

We also have various procedures in place to facilitate social distancing when necessary, such as contactless check-in and check-out, and no-contact cleaning.  

Please note this is subject to change in line with Government guidance, please refer to local guidelines for the latest advice. 

Our restaurants, cafes and bars will be open where permitted in line with local government guidelines. Please note that some of our partners may be operating on a reduced timetable.  
 
For the most up to date information on opening times, contact the venue directly. If you'd prefer to cook in your room, grocery delivery is always an option (or we can suggest a great takeaway). 

Yes, our gyms remain open for guests use. 

Where social distancing is required under local government guidelines, a booking system will be implememnted to facilitate this and to ensure equipment is cleaned between uses. Speak to one of the House Hosts when you arrive if you are unsure of the current policity at the hotel in question.

Yes. In locations where hospitality venues are permitted leisure guests, our co-working spaces will be open to the public. If leisure guests are not permitted, our co-working spaces will remain open but for Locke guests and residents only. 

Please refer to local government guidelines on whether facemasks are required in hospitality venues. We also encourage guests to participate in test & trace schemes.

And, if you prefer more privacy and the comfort of your own space, our apartments are also well equipped for working.

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

We have also activated a grocery delivery service to provide fresh produce and dry goods to our London and Manchester guests and local neighbourhood.

If you need to cancel or amend your booking, drop a note to [email protected] and our bookings team will help you out.

We will follow local government guidelines when it comes to wearing face. Things change pretty quickly these days, so this will always be your best source of information. If face coverings are required on-site, we will let you know when you arrive.

However, regulardless of local regulations, if wearing a face covering will make you and others feel safer and more comfortable, please feel free to do so.

Yes, you can order a PCR test to Locke. Please include your full name and apartment number on the package. 

If you need to order a PCR test for delivery before your arrival date, please let us know beforehand. 

Yes, you will be able to order grocery delivery (and takeaway) to your apartment and House Hosts will be more than happy to help you with this. 

Yes, it is possible to quarantine at a Locke hotel. Please let us know so we can get everything in order and let our staff know.

Please note that you won't be able to use any of the communal areas if you are in self isolating. We also won't enter your apartment to clean, but we can arrange a 'no-contact' clean for you. 

We don't offer any specific NHS or keyworker discounts at the moment. 

However, we do work with the team over at Nights On Us to pledge free stays to NHS workers on a regular basis, as a way of giving back to the community.

Let reception know if you would like to request a no-contact clean. You can also request cleaning products and linen to be left at their door. 

If you have tested positive at a Locke property, please get in contact as soon as possible so we can get everything in order and let our staff know.

Please do not travel or leave your apartment. If needed, our House Hosts can help arrange an extension to your booking.

Note that you won't be able to use any of the communal areas if you are in quarantine. We also won't enter your apartment to clean, but we can arrange a 'no-contact' clean for you.

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

We have also activated a grocery delivery service to provide fresh produce and dry goods to our London and Manchester guests and local neighbourhood.

We know things change quickly. The best way to keep updated on entry requirements to the UK is visiting GOV.UK there you will find up to date advice on the latest requirements.

We know things change quickly. The best way to keep updated on entry requirements to the Germany is visiting the Government website here. For Bavaria-specific guidelines, please check Government guidance here. There you will find up to date advice on the latest requirements.

We know things change quickly. The best way to keep updated on entry requirements to Ireland is visiting GOV.IE - there you will find up to date advice on the latest requirements.

For UK locations, to find the nearest testing centre or order rapid flow tests visit GOV.UK .

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