A safe space
Hello again. We've missed you.
Our doors are back open for all stays. This year hasn't dealt us the best hand, and the past few months have been a journey. But we're excited to welcome you back again (safely).
Our London and Manchester locations re-opened for all bookings from 4th July, with Eden Locke, Edinburgh, welcoming all stays from 15th July.
A bit of time out from our day-to-day has allowed us some headspace. Time to reflect and make positive changes to ourselves and to Locke. So in case you're curious, here’s a few new things you can expect from us in this new world, so you can sleep soundly knowing you’re in good (clean) hands.
What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after. We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' accredited, which means we uphold high levels of safety, security and duty of care.
Here’s what we’re doing.
Our fully-equipped studios mean you can continue your day-to-day, or hunker down and stay at home.
We've made some changes to our check-in/check-out experience to make social distancing easier. With plenty of hand sanitiser and hygiene products available throughout if you need them.
Hygiene products & high-touch, deep clean approach
We're keeping our beady eye on those high touch areas like lifts, switches and handles, and giving them a (very) regular spritz of disinfectant to keep them spic and span, and germ free.
No-contact cleans on request
If you'd prefer us to keep our distance, you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk.
Food delivery & cooking in-room
If you don't fancy living off Deliveroo, you can now enjoy a grocery delivery service with fresh ingredients delivered to your door so you can cook up a storm in your Locke apartment.
Keeping in touch
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.
To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay.
We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés.
It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave and reported to the authorities in line with UK Government guidelines.
We are closely following UK Government guidelines and as such our restaurants and bars are open though may be operating a slightly different service than usual. If you'd prefer to cook in your room, grocery delivery and fresh produce is available to guests.
Our gyms remain closed until it is safe to reopen them once again. Our regular wellness classes are also paused for the moment. Watch this space.
Our co-working spaces are yours to enjoy from a social distance - hand sanitiser provided. Face coverings must be worn when walking around in our co-working spaces, but you can go without once you're safety seated. If you'd prefer more privacy, our apartments are also well equipped for working.
Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.
In partnership with Deli Cat & Sons in London and Peru Perdu in Manchester, have activated a grocery delivery service to provide fresh produce and dry goods to our London and Manchester guests and local neighbourhood.
If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).
If you book on one of our non refundable rates, unfortunately we won't be able to issue a refund if you need to cancel your stay and you will still be charged. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date.
If you need to cancel or amend your booking, drop a note to firstname.lastname@example.org and our bookings team will help you out.