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Light sleeper, and need a quiet room away from the lifts? Want to schedule an extra clean? Or looking for an upgrade to a room that you particularly like?

We understand that some of our guests may have specific needs or preferences. If you have a special request, you can make a note of this when booking and we'll do our best to faciliate it. Alternatively, you can contact your Locke Hotel in advance.

Note that we can't guarantee we'll be able to accomodate all special requests.

Here's all you need to know about checking in and checking out of our hotels.

What time is check in?

Standard check-in: Our standard check in time is 4pm at all Locke aparthotels. If you're planning to arrive later than 11pm, please let our property teams know in advance, as a House Host may need to unlock the main doors for you. 

Contact us.

Can I arrive earlier than the standard check-in time?

Start your stay earlier with a 2pm check-in, available for an additional fee and subject to availability. To secure this, you can add early check-in during the booking stage, or you can add early check-in to your booking for an additional fee (subject to availability) by contacting our reservations team.

Contact us.

I want to check in early on the day of arrival of my booking. How can I do this?

We usually recommend giving at least 48 hours’ notice to arrange early check-in, so our property team has enough time to prepare your apartment.

Early check-in on the day of arrival is subject to availability. Please contact your Locke property team to see if it can be arranged.

How do I check in and collect my keys?

You'll need to collect your apartment keys from the front desk when you arrive. Our House Hosts will be on hand to welcome you, provide your access key cards (one per person) and any further information you require. If you've checked in online before you arrive, your check-in process will be much quicker.

Additionally, some Locke hotels* offers self-check in at kiosks located in reception, where you can sort your own key. You can collect your keys any time after your check-in time (4pm as standard).

*Please note that Eden Locke and Whitworth Locke don't have self-check-in kiosks.

What do I need to bring with me to check in when I arrive?

When you arrive, please make sure you bring the following:

• Your confirmation email
• Official Photo ID*
• Payment card or method used for booking

It is also possible to check in online before you arrive, but please still bring the above with you, as they may be required in case of any issues with your booking.

*Please note, only government-issued photo ID is accepted, such as a passport or driving licence. Other forms of ID such as student ID, employer IDs and payment cards are not accepted.

Why do I need to bring ID with me for check in?

It's a legal requirement for us to prove and verify your legal identity when you are staying at one of our aparthotels. This helps to reduce cases of identity fraud and ensures we're checking in the right person. By booking and staying with us, you must also meet minimum requirements, including being over 18 years of age (unless accompanied by a parent or guardian).

Please note that if we are unable to verify your identity, we may have to cancel your booking.

I'll be arriving early or departing late - can reception store my luggage?

We've all been there - you've arrived to the city early, or your travel home is later in the evening, meaning you'll need to carry your bags around all day.

Our on-site teams are happy to store your luggage free of charge during the day if you're arriving earlier than check in time, or want to explore the city after you check out (no later than day of arrival/departure). 

What time is check out?

Standard check-out: Our check-out time for all Locke properties is 11am, and you can leave any time before this.

Can I stay later than the standard check-out time?

If you'd like to snooze a little longer, late check-out until 1pm is available for an additional fee, subject to availability. We recommend checking with the property during your stay, or you can book by contacting our reservations team.

Got any more questions? Contact our Reservations Team and a member of the team will get back to you as soon as possible.

Absolutely - dogs are welcome at all of our locations. There’s a one-off cleaning fee of £40 / €40 / CHF 40 per stay, and we’ll do everything we can to make sure both you and your four-legged companion feel at home.

Here’s what to know before you book:

• One dog per apartment, up to 30kg
• Dogs only – no cats or other pets (sorry!)
• All guests with dogs will need to sign our Locke Pet Waiver on arrival
• Doggie guests must have up-to-date vaccinations (and we may ask for proof)
• Dog beds and bowls are available on request, but not guaranteed

Add the little paws to your booking:
Pick your dates and room, then select the ‘Dog Companion Charge’ under ‘Enhance your stay’ before checking out.

Choosing your apartment:
All room types are dog friendly. But if you're travelling with a larger pub, we'd recommend a Locke Studio or one of our larger room types, such as a one-bedroom or suite, to give you both a bit more space to relax. 

Staying at one of our Cove by Locke locations? Larger one-bedroom apartments are a great option for guests travelling with bigger dogs. 

Prefer to keep your sleeping space dog-free? Go for a suite, so you can close the bedroom door.

Don’t leave your dog alone in the room:
We recommend keeping your dog with you. If you need to step out for a bit, just let a House Host know, and we’ll sort things out.

Top tips for a happy stay:
Bring familiar toys, stick to their usual routine, and make time for walks and exercise. A comfortable dog means a calmer, more relaxed stay for everyone.

Need more info?  Contact us.