Help centre

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

How, when and where to go to check in and check out. Travel, parking, timings and more.

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

Managing your booking. Cancellations and amendments, add-ons, and your account.

Info about specific types of stay. Long stays, group stays, pet stays and more.