How do I change or cancel my booking?
How to cancel or amend your booking depends on your booking method, and terms vary.
If you booked directly on the Locke website, please get in touch with us via Live Chat to make the change.
Please note that non-refundable bookings cannot be cancelled, but are amendable up to 24 hours before you stay (conditions apply). If you've booked on a Flexible rate, stays can be cancelled free of charge or amended free of charge up to 24 hours before your stay (conditions apply).
If you made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply.
Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.
80 people found this helpful
Was this answer helpful?
Looking for something else?
Making a booking
The booking process. Rates, promotions, terms and conditions and all that fun stuff.
Arrival and departure
How, when and where to go to check in and check out. Travel, parking, timings and more.
On-site facilities and amenities, food and drink, and what you'll find in your apartment.