Help centre | My booking

How do I change or cancel my booking?

Our cancellation and amendment terms vary depending on type of booking and the rate booked.

Non-refundable bookings cannot be cancelled. If you've booked on a Flexible rate, stays can be cancelled or amended free of charge up to 24 hours before your stay. If you've booked directly, to cancel or amend your booking please send a request to [email protected]

If you've made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply.

Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

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