Careers Groups & Mice Sales Executive

Be you. At work.

Are hotels in your DNA? Does Customer Service make you happy and does selling to clients excite you? Have you got a knack for cultivating loyal customers? Do you thrive on building and nurturing relationships?

We're looking for a Groups & MICE Sales Executive in Cambridge to join our team. 

You’d be at the reservations helm of Groups and MICE sales in our established Turing Locke / Hyatt Centric property. Reporting to Director of Sales, Cambridge, you’ll take greater ownership of sales activity with regards to Groups and MICE business for Turing Locke & Hyatt Centric MICE agents and groups clients that come into the property from all channels. You will be able to use your local knowledge and customer service expertise to develop profitable, sustainable business 

What it looks like. 

The primary function for this role is to provide consistently outstanding sales and guest care experiences in accordance with policy and procedures for all clients of group accommodation & meeting space in the property. You will manage all the MICE & Groups contacts for Turing Locke & Hyatt Centric. You will manage the Turing Locke & Hyatt Centric enquiry box for Groups & M&E business efficiently and all Hyatt enquiries via the on-line MICE Portals and those referred by the edyn central groups' reservations team. You will maintain an efficient filing system and understand CRMs. 

• Be the first point of contact for Groups & MICE enquiries at the property
• Provide efficient and courteous assistance for all Group & MICE enquiries at the property. 
• Manage the meeting rooms and events enquiries at the property
• Increase group revenue through a variety of segments eg: MICE related accommodation, Transient Groups, Extended Stay Groups
• Be responsible for answering telephone calls, emails and resolving any issues in a professional manner in keeping with the brand approach.
• Draw up, extend and negotiate basic groups and M&E contracts for clients
• Ensure all contracts are sent in a timely manner and clients are followed up with confirm bookings
• Ensure excellent knowledge of company network and key locations and know how to easily access information regarding any location
• Attend training events where appropriate

What you'll need.

• Demonstrated previous experience working in a reservations / Conference / Events department (1-2 years)
• Demonstrable understanding of the property’s business and brand
• Knowledge and understanding of the conference and convention market
• Competence in Word, PowerPoint and Excel for reporting
• Experience in operation systems including Opera/ Envision/ Reserve/ MEWS
• Attention to detail, great time management and working with tight deadlines
• Excellent written and verbal communication
• A positive upbeat attitude, patience and the ability to show empathy

Why grow with edyn?

• Competitive salary
• Bonus scheme
• 22 days holiday per annum, plus bank holidays (plus the option to buy more)
• Wellbeing benefits (cash plan and an Employee Assistance Programme)
• Free nights in our properties
• Recognition schemes
• Pension (the tax efficient way)
• Sick pay
• Other benefits tailored to you

Our natural habitat.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility.  Ask your recruiting manager or see our careers page for more information.

• Core hours are 09:00-17:30
• Working flexibly when needed, including evenings, weekends and bank holidays when  needed
• Based in Cambridge
• Travelling to other properties and edyn office locations when needed

About edyn

Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere

Diversity, Equity, and Inclusion Statement 

edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. 

This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. 

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.