Help centre | Making a booking

Am I able to make a special request?

Light sleeper, and need a quiet room away from the lifts? Want to schedule an extra clean? Or have a room that you particularly like?

We understand that some of our guests may have specific needs or preferences. If you have a special request, you can make a note of this when booking and we'll do our best to faciliate it. Alternatively, you can connect to one of the team via live chat to discuss.

Note that we can't guarantee we'll be able to accomodate all special requests.

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