Do I have to pay a deposit?
What will I need to pay when I make my booking?
You won't be asked to pay a deposit when you make a booking, unless you're told otherwise at the time of booking, because specific terms apply (for example, for a group booking).
If you've booked a Pay on Arrival rate (this includes our Fully Flexible rates), we'll place a small pre-authorisation on your card, typically 1% of your booking value, simply to confirm your card details are valid. This isn't a charge: the amount is held, then released automatically, and it won't show as a completed transaction on your account.
This is different from the refundable hold we take when you check in, which covers any extra charges or damage during your stay. See How do I check in and check out? for details.
We reserve the right to charge your payment card if there's damage during your stay, but we'll always let you know beforehand. Take a look at our house rules to avoid any surprises.
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