I didn't mean to cancel my stay, what should I do?

We are able to reinstate bookings that have been cancelled in the last 48 hours. To do so, you'll need to speak to one of our team via Live Chat.

If cancellation was made more than 48 hours ago, we are unable to re-book at the original rate and is subject to availability. Please head back to our booking engine to re-book.

Chat to us.

Was this answer helpful?

Looking for something else?

Making a booking

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

My booking

Managing your booking. Cancellations and amendments, add-ons, and your account.

Arrival and departure

How, when and where to go to check in and check out. Travel, parking, timings and more.

Types of stay

Info about specific types of stay. Long stays, group stays, pet stays and more.

Property information

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Keeping you safe

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.