I booked on a flexible rate, why has my card been charged?
Don't worry - full payment won't be taken until arrival. But to check your card details are valid, we do charge a small (1%) pre-authorisation fee, which will be refunded.
Looking for something else?
Arrival and departure
How, when and where to go to check in and check out. Travel, parking, timings and more.
On-site facilities and amenities, food and drink, and what you'll find in your apartment.
Making a booking
The booking process. Rates, promotions, terms and conditions and all that fun stuff.
Keeping you safe
The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.