Help centre | My booking

I booked on a flexible rate, why has my card been charged?

Don't worry - full payment won't be taken until the day of arrival.

If you've booked on a Pay On Arrival rate (this includes our 'Fully Flexible' rates), you will be charged a 1% pre-authorisation fee to make sure your card details are valid.

A pre-authorisation fee is a temporary hold of funds on your bank account or credit card. We use this to make sure the payment method you supply at the time of booking is valid, and that you have enough funds available to pay for your stay. The pre-authorisation isn't a charge, but a temporary hold. The funds held will be released after you check out.

We reserve the right to charge the payment card supplied in the case of any damages during your stay, but you will always be advised if this is the case.