Help centre | My booking

What is your cancellation policy?

Our cancellation policy is clearly displayed on our website at the time of booking. It may differ depending on the payment and cancellation terms displayed online when booking - you'll see these outlined in the 'rate description' section when making a booking online.

If your rate is non-refundable: You won't be able to cancel your booking without being charged for the full cost of the stay. However, we are currently offering the option to amend your booking for free to a date within the next 12 months. Note you may be charged an additional fee if the room rate is higher on the new date, but we'll let you know if so.

If your rate is flexible: Good news - you'll be able to amend or cancel your booking free of charge. For amendments, note you may be charged an additional fee if the room rate is higher on the new date, but we'll let you know if so. To get a full refund, you'll need to give us a reasonable amount of notice, which depends on the length of your booked stay. If not enough notice is given, the 'cancellation charge' will apply:

Length of stay Notice period Cancellation charge
1 - 6 nights 24 hours 1 night
7 - 28 nights 24 hours 7 nights
29+ nights 7 days 7 nights

 

This cancellation policy and further detail is outlined in our T&Cs

 

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