Help centre | My booking

When will I get charged for my booking?

Payment terms vary depending on the rate booked, so please check the rate terms when making your booking.

For Pay Now rates: Full payment will be taken at the time of booking.

For Pay on Arrival rates: Payment will be taken by credit or debit card when you check-in. Please note, we do not accept cash at any of our properties for Pay on Arrival bookings. All reservations must be guaranteed with a credit or debit card at the time of booking, and a 1% pre-authorisation fee will be charged.

Please bring the card used to make the booking with you on arrival. If that is not possible, please update your payment method in the 'Mews Portal' or contact us in advance of your stay.

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